Terms of Use

By accessing and using the SMC Salud website (smcsaludglobal.org), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website or services. These terms apply to all visitors, users, and others who access or use the website. By submitting a medical inquiry or consultation request, you acknowledge that you have read, understood, and agree to these terms.

The information provided on this website is for general informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website. The medical content on this website, including treatment descriptions, disease information, and patient guides, has been reviewed by qualified medical professionals. However, individual medical cases vary, and treatment eligibility can only be determined through a comprehensive medical review of your specific condition, medical history, and diagnostic results. Cuba's medical treatments — including NeuroEPO/NeuralCIM®, CIMAvax-EGF, Vaxira, Heberprot-P, Melagenin Plus, Coriodermina, and Piloactive — are administered under strict medical protocols in accredited Cuban facilities. Treatment outcomes vary by individual, and no specific outcome is guaranteed for any patient.

Not all treatments are appropriate for all patients. Eligibility for any treatment program in Cuba is determined solely by the Cuban medical team after a comprehensive review of your medical records, diagnostic imaging, pathology reports, treatment history, and overall health status. Submitting an inquiry or consultation request does not guarantee treatment eligibility. The medical team reserves the right to decline treatment if the patient is not a suitable candidate for the requested program. Patients must provide accurate, complete, and truthful medical information. Withholding or misrepresenting medical history, current medications, or diagnostic results may result in treatment refusal or adverse outcomes. SMC Salud is not liable for consequences arising from inaccurate or incomplete medical information provided by the patient.

Treatment programs in Cuba are personalized and priced individually following medical review. Cost estimates provided in treatment proposals are valid for 30 days from the date of issuance. Payment methods: • International bank transfers in Euros (EUR), British Pounds (GBP), or Canadian Dollars (CAD). USD transfers are not accepted. • Secure online payment gateway accepting Visa, MasterCard, Maestro, and American Express. • Cash payments are not accepted. Deposits are required to secure treatment schedules. Refund policies are detailed in the individual treatment proposal and vary by program. Generally: • Cancellations made more than 14 days before the scheduled arrival date may receive a full refund minus administrative fees • Cancellations made within 14 days of arrival may be subject to partial forfeiture of deposit • Once treatment has commenced, refunds are not available for partially completed programs All refund requests must be submitted in writing to info@smcsalud.org.

All content on this website — including text, graphics, logos, images, videos, software, and design elements — is the property of SMC Salud (Comercializadora de Servicios Médicos Cubanos, S.A.) or its content creators and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, transmit, reuse, download, or use any content from this website for commercial purposes without the express written permission of SMC Salud. Medical content, treatment protocols, and clinical information may be shared with your personal healthcare provider for the purpose of coordinating your medical care. In such cases, please reference SMC Salud as the source.

SMC Salud provides medical treatment coordination services and does not guarantee specific medical outcomes. Medical treatment inherently involves risks, and results vary by individual patient. To the maximum extent permitted by law, SMC Salud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or health complications arising from: • Medical treatment outcomes that do not meet patient expectations • Complications or side effects of medical treatments • Delays or disruptions in travel or treatment schedules due to circumstances beyond our control • Inaccurate or incomplete information provided by the patient SMC Salud facilitates access to Cuban medical facilities and specialists. Medical treatment is provided by independent Cuban medical professionals and institutions, who bear professional responsibility for clinical decisions and outcomes.

This website may contain links to third-party websites, including medical research publications, clinical trial registries, and health information resources. These links are provided for informational purposes only. SMC Salud does not control and is not responsible for the content, accuracy, or practices of third-party websites. The inclusion of a link does not constitute an endorsement. We encourage you to review the privacy policies and terms of use of any third-party websites you visit.

SMC Salud reserves the right to update or modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. We will update the "Last updated" date at the top of this page when changes are made. Continued use of the website after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

These Terms of Use are governed by the laws of the Republic of Cuba. Any disputes arising from or relating to these terms or your use of this website shall be subject to the jurisdiction of the courts of Havana, Cuba, unless otherwise required by mandatory provisions of the user's country of residence. For patients from the European Union, the GDPR and applicable EU consumer protection laws remain applicable to the extent they provide additional protections that cannot be waived.